Privacy Policy

This Privacy Policy explains how Hirakani Multi Servicess, trading as "SV Hirakani" ("we", "us", "our"), collects, uses, stores, and protects your personal information when you use svhirakani.com ("Website").

This Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using this Website, you consent to the collection and use of your information as described in this Policy.

Information We Collect

When you use our Website, we may collect:

Information you provide directly: name, phone number, email address, shipping address, and order details when you place an order or contact us.
Automatically collected information: IP address, browser type, device information, and pages visited, collected through standard website analytics to help us understand and improve the Website.
We do not collect sensitive information such as payment card details directly — payment processing (where applicable) is handled by secure third-party payment gateways, and we do not store your card or banking information on our servers.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your order (confirmation, shipping updates, delivery)
Respond to customer service inquiries
Improve our Website and product offerings
Send promotional communications, where you have opted in (e.g. via WhatsApp or email updates), which you may opt out of at any time

How We Store and Protect Your Information

Your information is stored using Supabase, a secure cloud database provider, with access-control measures (Row Level Security) restricting who can view your data. We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell your personal information. We may share your information with:

Delivery/logistics partners, solely to fulfil and ship your order
Payment gateway providers, solely to process transactions (where applicable)
Government or legal authorities, where required by law

Cookies

Our Website may use cookies to improve your browsing experience, remember your cart, and understand site usage. You can control or disable cookies through your browser settings; disabling cookies may affect certain Website features.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@svhirakani.com. We will respond to reasonable requests within a reasonable timeframe as required by applicable law.

Children's Privacy

This Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Shital Visave
Email: hello@svhirakani.com
Phone: +91 9765647934
Address: Shop No. 1, Dhanlaxmi Apartment, Chowk No. 4, Nashik, Maharashtra – 422009

Last updated: August 15, 2026